Police Enquiry Officer (Front Counter Team)

Location: Truro, Cornwall

Salary: Grade 4 - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum
Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis your salary will be prorated to reflect this. Exceptions to starting salary may apply if you are an existing Devon and Cornwall or Dorset Police Staff employee substantively posted to a role at the same grade.

Hours: This role is 20 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

Starting salary for 20 hours per week is £14,111 rising by yearly increments to a maximum of £15,488 per annum. (Full time equivalent is £26,106 to £28,563 per annum).

No annual leave will be approved due to the essential training required for the role - dates when no leave will be approved to be advised when appointment is confirmed.

Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

The post is based in a Council Building.

The role includes:

being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
receiving and recording information appropriately and accurately,
dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.

What benefits you get if you join us

A completive salary with yearly increments.
Plus Weekend Working Allowance.
25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
Sick pay allowance, variable in accordance with length of service.
Local government pension scheme.
Supportive training and mentoring, including with IT and systems.
Access to the Blue Light Card Scheme for discounts and services.
Access to Group insurance scheme (via salary sacrifice scheme).
Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
Continuing Professional Development.
Making a difference within your community.

What we are looking for from applicants

Proven customer focus approach.
Excellent communication skills, including experience of dealing with conflict.
Ability to work under challenging and difficult circumstances.
Effective team working skills.
Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
Full driving licence, unless prevented by reason of disability.

Initial training

There will the requirement for successful candidates to:

Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
You will be required to travel to other Stations, regardless of your base station, for further training.
You will be able to claim overtime for these additional hours for training purposes.

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.

Please remember once you have submitted your application form it may be shortlisted before the closing date.

What you get if you join us:

A competitive salary with yearly increments.
25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
Company sick pay.
Competitive local government pension scheme.
Job related equipment, as required.
Free onsite parking at many police sites throughout the counties.
Access to Group insurance scheme (via salary sacrifice scheme).
Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
Development and training opportunities.
Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

To Apply

If you feel you are a suitable candidate and would like to work for the Police, please proceed through the following link to be redirected to their website to complete your application.

https://dcpanddp-jobs.tal.net/vx/lang-en-GB/mobile-0/appcentre-9/brand-4/user-105/xf-6163830d4576/wid-6/candidate/so/pm/6/pl/1/opp/6369-Police-Enquiry-Officer-Part-Time-Front-Counter-Team/en-GB

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