Delivery Driver and Shop Assistant

Location: London, NW9 5XB

Salary: £27,008 per annum

Vacancy Type: Fixed Term Contract, until end September 2026

Hours: 37.5 hours per week

Closing Date: Midday 24th November 2025

The reuse hub is designed to help communities recycle and reuse more household goods, which reduces fly-tipping and the amount of waste sent to landfill sites. The hub is located in Barnet. It comprises of a workshop and retail store which alongside the organisation’s charitable ethos, brings reused/sustainable and affordable furniture to the Community.

The Role

The Delivery Driver and Shop Assistant will be responsible for the planning, scheduling and collection / delivery of furniture items to customers across North London and surrounding areas. The post will serve customers in the retail store, working with colleagues to maximise sale opportunities.

Key Responsibilities

Plan, schedule and collect / deliver furniture items across North London and surrounding areas, utilising Groundwork vehicle.
Be responsible for the maintenance, upkeep and possession of Groundwork London vehicle during working hours. Maintain company vehicle in clean and roadworthy condition and complete monthly checks in-line with Groundwork vehicle policy. Work with Groundwork Fleet Team to complete annual service, MOT and ad-hoc repairs.
Provide excellent customer service, liaising with customers, face-to face and via email and social.
Maintain shop inventory on the organisation sales system and adhere to health & Safety and waste management procedures.
Support day to day operational activities of the retail store and volunteer supervision.

Deliveries

Plan, schedule and collect / deliver furniture items across North London and surrounding areas, utilising Groundwork vehicle. Deliver and collect items into / from resident households.
Load and unload furniture, with assistance as required, following correct manual handling procedures / practises.
Ensure donations and deliveries are removed and delivered safely and securely to ensure Donor and Client satisfaction.
Arrange storage of furniture and appliances, always ensuring safety and access, in conjunction with Workshop or Shop staff.

Be responsible for the maintenance, upkeep and possession of Groundwork London vehicle during working hours. Maintain company vehicle in clean and roadworthy condition and complete monthly checks in-line with Groundwork vehicle policy. Work with Groundwork Fleet Team to complete annual service, MOT and ad-hoc repairs.
Adhere to health and safety and waste management procedures within the organisation and when completing deliveries and collections.

Store

Support day to day operational activities of the retail store, including shop floor organisation, window displays, backroom storage organisation, interacting and assisting customers and completing customer transactions on the organisation sales system.
Maintain shop inventory on the organisation sales system.
Open and / or close the store as required, following appropriate store procedures.
Coordinate Delivery Volunteers and support the coordination of wider organisation volunteer roles as required.
Support events, workshops and activities on sustainability themes to take place in the organisation and give information to customers.
Support online sales and respond to retail requests from customers.

Skills and Qualifications

Proven Delivery Driver experience
Experience of making home deliveries
Ability to load and unload furniture. Follow safe manual handling practises (training provided)
Excellent customer service skills
Ability to deal with customer queries independently and in a professional manner
Ability to work effectively in a team and to support colleagues in warehouse and shop duties
Understanding of health and safety requirements in manual handling, workshop/storage areas and driving
Able to work effectively with minimal supervision and use initiative in resolving day to day challenges
Reliable and punctual
Good verbal and written communication skills
Satisfactory Driving license check; at a level to drive a van
A commitment and understanding of Groundwork London’s equity, diversity and inclusion in practice

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

Groundwork London

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Delivery Driver and Shop Assistant