Learner Recruitment & Reception Officer

Location: Rotherham

Salary: £23,006 (£13,990.15 pro-rata) per annum

Hours: Part time (22.5 hours per week, all year round)

Contract: Temporary until January 2026

Our clients main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that they do. To help them achieve this they are looking to recruit highly motivated, innovative and dynamic individuals to join their existing teams. To be a part of the team they will expect you to be committed to their values too

The Role

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning.

The days of the week they would ideally like this role to work on are a Monday – Wednesday, however they can discuss this further at interview with candidates.

Skills and Qualifications

You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner.
You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy.
You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Benefits

Access to local government pensions scheme
Access to their gyms, restaurants and salons
Staff health & wellbeing and benefits schemes including in-house Occupational Health service
Full, part time and flexible working hours available in many roles
Parking available at all of their sites
Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
Recruitment Referral Scheme for all employee’s worth by to £200 per referral made

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.

https://ce0833li.webitrent.com/ce0833li_webrecruitment/wrd/run/etrec179gf.open?WVID=8759023jQy&LANG=USA&VACANCY_ID=6173094XaK

Closing date: Monday 27 January 2025 at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.

They are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

All candidates must have the legal right to work in the UK.

RNN Group

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Learner Recruitment and Reception Officer