Box Office Assistant

Location: Stoke D’Abernon Cobham, Surrey

Salary: £13 per hour

Hours: 9.30-15.30 on Friday’s (with a 30-minute unpaid lunch break). Flexibility to work evenings or weekends when events are taking place.

The School provides a place for musically gifted children from around the world to develop their talents to the highest level within a stimulating academic environment. It was accorded the status of Centre for Excellence in the Performing Arts in 1973 and has a global reputation as one of the world’s leading music schools.

The Role

To assist in the running of the Box Office in the Hall.

Answer all queries on the Box Office dedicated phone line promptly and efficiently.
Assist in mail-outs for events.
Take bookings for ticket sales for all events within The Hall.
Liaise with staff regarding bookings and reserve seats as required by the School.
Assist in the processing of all payments for tickets and bookings.
Help organise the printing, collection and distribution of booked tickets.
Ensure that the Box Office is neat and tidy at all times.

To assist the Hall Team with the general running of the venue.

Provide administrative support when required.
Assist with the Steward packs before events.
Liaise with the Production Manager regarding all special seating requests.
Assist in making sure that the Hall is maintained and presentable after every event.
Maintain a Lost Property Register and organise the disposal of unclaimed items.
Be able to work both as part of a team and independently, showing flexibility to assist colleagues at busy times.

Any other duties which are reasonable as requested by the Head.

Skills and Qualifications

The following competencies are required for this position:

Essential Competencies

Experience of working in a professional setting and successfully meeting individual and team objectives.
Excellent administrative and organisational skills, with the ability to prioritise your workload without constant supervision and show initiative and drive.
Attention to detail and an unwavering commitment to ensuring all administrative tasks are completed to the highest standards, in service of the team’s objectives.
Ability to build positive, ongoing relationships with colleagues, both within the team and across operational boundaries - demonstrating tact, emotional intelligence and the ability to work collaboratively to reach mutual goals.
Excellent communication skills, both in writing and in person, and the ability to represent the School and Hall to all potential customers and supporters.
Ability to identify and analyse problems and suggest creative and deliverable solutions.
Ability to identify current knowledge level and skills set, and areas requiring development with a commitment to ongoing improvement.
Ability to handle customer phone calls and emails efficiently and courteously.

Desirable Competencies

Experience working for an arts organisation or charity.
Proficiency in using ticketing software such as Spektrix.

The candidate will need:

An Enhanced DBS check
UK right to work check
UK and EEA prohibited list checks
Satisfactory references
Medical declaration
Verification of qualifications
Maths & English GCSE or equivalent

Benefits

Free School lunch during term times
Free parking
Use of the School’s swimming pool when available
Free lunchtime concerts
Discounted tickets to other school events
24/7 access to DAS counselling services
24/7 access to AXA Thrive app for mental wellbeing
AXA Health telephone line access for medical support and advice

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.

https://www.menuhinschool.co.uk/yms-application-form

Closing date: 31^st January 2025

The Yehudi Menuhin School

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Box Office Assistant