Café Supervisor

Location: Rother Tasty Parkgate Cafe, Rotherham, S62

Salary: £26,924 - £30,375 depending on experience

Hours of Work: 37.5 hours per week

Contract type: Permanent

Closing date: 30 April 2026

The Café Supervisor at Parkgate Café is responsible for overseeing the day to day running of a busy café, ensuring excellent customer service and high operational standards. This is a hands on role, combining front of house leadership with food preparation and cooking responsibilities.

You will lead the café floor, manage staff and volunteers, oversee rotas and administration, and maintain a welcoming and efficient service environment. In addition, you will take ownership of the café’s financial performance, managing costs and supporting profitability.

The role requires strong leadership, organisation, and commercial awareness, ensuring full compliance with food safety, health & safety, and operational procedures at all times.

Key Responsibilities

Café Operations & Leadership

Lead the daily operation of the café, ensuring smooth and efficient service
Supervise Front of House staff, Baristas, and volunteers
Ensure rotas are completed and staffing levels meet business needs
Maintain a welcoming and customer focused environment
Oversee till operations, cash handling, and daily reconciliation
Ensure high standards of cleanliness and presentation

Food Preparation & Cooking

Prepare, cook, and present café food to a consistently high standard
Support delivery of a fresh, high quality café menu
Ensure food is prepared in line with food safety, hygiene, and allergen regulations
Maintain a clean, organised, and efficient kitchen environment

Financial Management (P&L Responsibility)

Take ownership of the café profit and loss performance
Monitor sales, labour costs, and cost of goods to ensure profitability
Manage staffing levels in line with budget and trading patterns
Control food and beverage costs through effective ordering and waste management
Analyse performance and identify opportunities to improve revenue and reduce costs
Support pricing, menu decisions, and promotions to drive sales

Food Safety, Compliance & Standards

Ensure compliance with all food safety, hygiene, and Health & Safety regulations
Maintain HACCP procedures, temperature logs, and cleaning schedules
Act as an allergen champion, ensuring accurate customer information
Ensure all staff and volunteers follow correct food handling procedures

Stock Control & Ordering

Manage stock levels and place orders in line with business needs
Monitor stock rotation, storage, and waste reduction
Carry out stock checks and maintain accurate records
Liaise with suppliers where required

People Management & Training

Support recruitment, induction, and training of staff and volunteers
Provide leadership and direction during service
Foster a positive, inclusive, and high performing team culture
Ensure all team members understand their roles and responsibilities

Administration & Compliance

Ensure all administration is completed accurately and on time
Maintain records including rotas, compliance logs, and training records
Support audits and ensure documentation is up to date
Assist in improving processes and operational efficiency

Customer Experience

Deliver excellent customer service and respond to feedback professionally
Create a welcoming environment for all customers
Support development of the café offer and continuous improvement

Personal Specification

Essential

Experience in a café, hospitality, or catering environment
Experience preparing and cooking café style food
Knowledge of food safety, hygiene, and allergen regulations
Experience supervising or leading a team
Experience with stock control and ordering
Strong communication and customer service skills
Ability to work in a fast-paced, hands on role
Commercially aware with a proactive approach to improving performance
Strong leadership and organisational skills
Calm under pressure and able to multitask

Desirable

Previous responsibility for P&L or budget management
Barista experience or coffee training
Experience working with volunteers
Level 2 Food Safety & Hygiene Certificate (or willingness to obtain)
Experience supporting menu development

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.

Rotherham Hospice

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Café Supervisor